Question 1

Do you offer free shipping?

Accepted Answer

Yes! For customers in the NJ & NY metro area, shipping is free on orders over $499 ($99 flat rate under $499). For nationwide delivery, shipping is free on orders over $1,299.

Question 2

Do you offer installation services?

Accepted Answer

We offer professional installation in the NJ and NY metro area. All installations are connection to existing lines only — no modifications.

Question 3

Can you haul away my old appliance?

Accepted Answer

Yes, we offer haul-away service for $39 per appliance in the NJ/NY metro delivery area.

Question 4

What is your return policy?

Accepted Answer

Products may be returned within 30 days of delivery in their original, unopened packaging. A 15% restocking fee applies.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Authorize.net.

Question 6

How long does delivery take?

Accepted Answer

For the NJ/NY metro area, delivery typically takes 3–7 business days. For nationwide delivery, expect 7–14 business days.

Question 7

Do your products come with a warranty?

Accepted Answer

All products include the manufacturer's warranty. We also offer extended warranty plans (2-year, 3-year, and 5-year options).

Question 8

What if my appliance arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery. Take photos of the damage and keep all packaging materials. We'll arrange a replacement at no cost.

Question 9

Can I cancel my order?

Accepted Answer

Orders can be cancelled at no charge if the product hasn't shipped yet. Once shipped, the standard return policy applies.

Question 10

Do you ship to Alaska or Hawaii?

Accepted Answer

We currently ship to the continental United States only.

Question 11

What is Stack & Save?

Accepted Answer

Stack & Save is our volume discount program — the more you spend, the more you save, from $90 off on $1,000+ orders up to $1,000 off on $8,500+ orders.

Frequently Asked Questions