Privacy Policy

1. Information We Collect

We collect information you provide directly when placing an order or contacting us, including your name, email address, phone number, shipping address, and billing information. We also automatically collect certain technical information when you visit our Site, including your IP address, browser type, device information, and pages visited.

We use cookies and similar technologies to improve your experience, analyze Site usage, and assist with marketing. You can control cookie settings through your browser.

2. How We Use Your Information

We use your information to process orders and payments, provide customer support, communicate about your orders and our products, improve our Site and services, comply with legal obligations, and prevent fraud. We may send you marketing emails about new products and promotions — you can unsubscribe at any time.

3. WhatsApp & Messaging Communications

We use the Meta WhatsApp Business Platform to communicate with customers via WhatsApp. When you interact with us through WhatsApp, the following applies:

Data collected: Your phone number, WhatsApp profile name, message content (including text, images, and documents you send us), timestamps, and delivery/read status of messages.

How we use it: We use WhatsApp to send order confirmations and status updates, respond to customer inquiries and support requests, provide delivery notifications, and communicate about products and services you have expressed interest in.

Data sharing with Meta: When you communicate with us via WhatsApp, Meta Platforms, Inc. processes your messages in accordance with WhatsApp's Privacy Policy. Meta may use certain data (such as your phone number and metadata) as described in their privacy policy. We do not share your conversation content with any other third parties except as necessary to fulfill your orders or as required by law.

Data retention: WhatsApp message history is retained for up to 12 months for customer support and order reference purposes, after which it is deleted. You may request deletion of your messaging data at any time by contacting us.

Opt-out: You may stop receiving WhatsApp messages from us at any time by replying "STOP" to any message, blocking our business number, or contacting us directly. Opting out of WhatsApp communications will not affect your ability to place orders or receive service through other channels (email, phone).

4. Information Sharing

We do not sell your personal information. We share your information only with service providers who help us operate our business (such as payment processors, shipping carriers, and installation partners), when required by law, or to protect our rights and safety. All service providers are contractually obligated to protect your information.

5. Payment Security

Payment processing is handled by Authorize.net, a leading payment gateway. We do not store your full credit card number on our servers. All payment transactions are encrypted using SSL technology and processed in compliance with PCI DSS standards.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, and reporting requirements. Order records are maintained for a minimum of seven years for tax and compliance purposes.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, opt out of marketing communications, and request a copy of data we hold about you. To exercise these rights, please contact us using the information below.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

9. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can promptly remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal information, contact us at (732) 426-0990 or visit our Contact page.