36" Island-mount, 3-speed Canopy Hood

Manufacturer reviews · owners of this model, published on the manufacturer’s site

• This same model was originally installed by the home builder, but so poorly it eventually resulted in a sensor failure kicking fan on high repeatedly until it would no longer turn off. I had little faith that it could be serviced in short order without paying the equivalent of a brand new range hood in service fees (and still not have a functioning range hood). So we elected to replace it with a new range hood. In order to maintain the KitchenAid aesthetic of all our appliances that my wife wanted I reluctantly purchased this same model from KitchenAid.com for $2K (my vote was for a $500 range hood from Lowes). When it arrived, I was astounded by several things: 1. The installation guide available online is for an older generation/version. This "engineering digit 4" version does not have its installation guide available on KitchenAid.com. Considering it is significantly different, it needs to be there. 2. Not only are the "3.5 x 9.5 mm mounting screws (2)" not available to attach the transition to the hood, the step to do so has been removed from the installation guide included in the box! (Which also explains why the builder didn't screw down the transition to the hood on the original model). 3. Unbelievably, the lower vertical support brackets were so poorly manufactured, the holes didn't even come close to lining up with the holes of the horizontal support. In fact, in the attached photo, you can see the sheet metal wasn't even bent consistently bad... they were all over the place. (fun fact, I was a helicopter sheet metal mechanic in the Marine Corps, I know what I'm talking about). 4. Calling in for support about this issue, I spoke with no less than five Whirlpool/KitchenAid reps for nearly 2 hours eventually getting to Direct Care Dept Team Lead, Sam, in Michigan (I challenge anyone with authority at KitchenAid who may be reading this to review my call notes). Sam said she'd have the parts team do some research to determine if these brackets had a part number so replacements could be shipped to me. She said she would reach back out to me once she received feedback from the parts team in a couple days because, if there were no part numbers for these brackets, KitchenAid would have to ship me an entire new replacement range hood (but with no guarantee that those brackets wouldn't be bad also). Disappointingly, Sam never did get back to me. But, about a week later, I got a parts shipping confirmation from KitchenAid. It did not specify exactly what was being shipped. So, based on my experience so far, I knew exactly where this was headed... that's right, I was sent not one, but two additional installation guides with attending bags of hardware/screws... which also did not include the screws for attaching the transition to the hood. So, how exactly am I supposed to safely attach this range hood to my ceiling now? Do I manufacture my own brackets? Do I have KitchenAid send me a whole new replacement hood with the hope (not guarantee) that the brackets in that box are manufactured to engineering specs? I'm open to any and all suggestions. In conclusion, some simple questions any Director, VP and or President at Whirlpool/KitchenAid needs to begin asking themselves (and everyone else around them): a. Are proper QA functions being performed during manufacturing by contracted fabricators? Clearly not. b. Is our documentation team creating and releasing installation guides that have been internally reviewed, tested and vetted for accuracy? Clearly not. c. Is our web admin uploading the correct pdf installation guides for the pertinent model variants? Clearly not. d. Do I care enough about the quality of our products and customer experience to personally reach out directly to this customer, Chris, for further details since he's obviously meticulously documented his entire experience (which he's probably sharing with everyone he knows personally and on social media). e. Do I think that this customer, Chris, has gotten $2K worth of value out of our range hood that cannot be installed? Or do I think that he deserves a full and complete refund for the trouble we've put him through?

  Chris202307/06/2023 11:00 AM

• I purchased this as I was redoing my whole house. So it sat in the box for about a year before it was installed. I noticed in the very last piece or cover that someone at the factory had cut the laser plastic around the kitchenaid emblem put in place to protect from scratches and put cut marks around the emblem. Even though this was new they wouldn’t warranty the item because they only warranty the appearance for 30 days. Now mine you this product costs $1,800.00 and the part that was damaged cost $326.00 not happy. Whatever happened to customer service? I guess in the future I will only be doing business with companies that back up there products. Sorry I purchased from this company.

  Tim 6101/25/2021 09:48 PM

• We bought this along with the 36" KA cooktop for our complete remodel. Our contractor initially thought it wouldn't work with our 8ft ceiling based on some of these reviews. After reviewing the mount, we decided to move forward and make it work. By shortening the angle irons and only using one section of shroud, we achieve a 28" chimney height and 36" clearance above the counter top. Looks great and passed county inspections with no issues. Hood is stunning, whisper-quiet, and powerful. The center lights provide warm light at night while the outer LED lights are excellent for tasks. We are very happy with this hood. If you have an 8 foot ceiling and your contractor tells you this won't work, don't get a new hood, get a new contractor!

  EBanks07/05/2018 11:39 PM

• We had a few things to bring up with your tech pub manuals and how stuff is designed on a hefty priced product.. 1st advice is to buy a few ikea shelves and see how they illustrate putting things together.. when we have to drill a knockout meant for hardwired install it shows a improvements could be made in laser cutters along with adding a few rubber grommets to keep wire electricians install from chaffing. Separate screws bags are helpful or make all screws same size so their is no questions of screw torx tip size differences.. install video would be awesome particularly if it showed the people who create your technical manuals as the installers then we would know that we are not cussing the designer of a product that has ultra small images of what goes where during all case scenarios. Overall the fit n finish of this puppy is great…we’ll have to wrap it up in moving blankets while installing new cabinets and report back later for final press worthy photos…to be continued!

  UdoMin03/18/2022 03:21 PM

• We needed a Island mounted range vent and chose this Kitchenaid model for brand name recognition and to match our new Kitchenaid oven. We had no floor model to compare to, so were quite surprised when we opened the box on delivery to find a close to commercial quality vent. Luckily we had two local handyman helpers to install it because it is a Beast in stainless steel clothing! We are very happy with the finished product, including the powerful Boost exhaust fan for those "Oh No!" moments. This vent is absolutely worth every penny of it's cost and the handyman fee too.

  Waukesha Steve07/04/2025 12:01 AM

• We love the look this hood gives our kitchen. Hangs beautifully and very elegant. Works very well. I cook a lot, and this takes care of all the unwanted aroma. we love the sleek design. It’s an island hood, but doesn’t look bulky.

  Verchik07/08/2019 02:15 AM

• Finally received the island hood after a long delay due to availability of components to manufacture the island hood. A beautiful looking appliance with easy to use controls and enough lighting to cover the surface of the Kitchenaid range. My only disappointment was trying to explain to customer service on the need for parts to install the unit. Here in California, the code standards requires a shorter installation bracket to house the unit. The on-line catalog doesn't have parts for this, nor did the customer service agent have any knowledge to help. In the future, hopefully parts to accommodate different building codes in each state can be available.

  C Mh10/07/2021 06:49 PM

• Works great and looks even better matching with the rest of my black stainless kitchen aid appliances. Only downfall is the installation. It's very difficult and the screws it came with aren't really great quality. Had to buy my own.

  Telly06/17/2016 05:00 AM

• Very happy with the new hood. Quiet and works well.

  CJDamiani03/13/2023 09:26 PM

• I installed the 42" over top a 36" stove top in my island. The volume of air pull is great. The style and design are fabulous. Everyone comments about how great it works and how attractive it is. My only two dings are the fact the control buttons don't light until you push them. I think these lights should be on all the time to make them easier to read. I was hoping the unit would be a little quieter but I have a 10' kitchen ceiling so there is a lot of travel before you are above the ceiling. Overall, I love the unit and how it performs.

  lbpsc1704/12/2019 11:34 PM

• we have been told by two KitchenAid service men that nothing more can be done with our range hood as it is working perfectly according to specs. WHY is my home filling with smoke? Ive requested from KitchenAid that they take this back as defective, credit me what I spent so that I can buy the KitchenAid commercial range hood as it might prove to be more powerful for the grill on our new KitchenAid range. Can someone please help with this?

  sbd5709/05/2018 01:54 AM

• We've had this 42" canopy hood in our new house in our new kitchen for less than a year. We've had many compliments about it, and it was working just fine until about 2 weeks ago...the lights both LED and Halogen, quit working! You can press the button, it beeps, but no lights. Fan works perfectly, but no lights? I'm disappointed because I thought the lights would last longer than that. The halogens aren't burned out either. What gives? I find it odd that a product less than a year old would quit functioning like this!

  mbbuell1302/25/2019 03:58 AM

• I bought this is March and I am very happy with it.

  Deb072805/31/2018 06:35 AM

• Beautiful hood, and excellent features. Love the looks, Unfortunately doesn’t provide the amount of extraction that I was expecting. My previous kitchen aid hood had a better fumes extraction.Also there smoke escaping from the sides of the hood. The installer recommended adding another metal tubing for better extraction

  Ck111609/22/2024 06:54 PM

• This product looks great and is a perfect match to my full set of black stainless KitchenAid appliances but the installation was incredibly time consuming and only to find out it is NOT adjustable to 8ft ceilings. I'm now faced with buying a hood that doesn't match or cutting the brackets and shroud to achieve the correct height. Ridiculous for a $2000 product!!!

  Mikeat7704/18/2020 03:17 AM

• I purchased the hood last year and due to unforeseen financial issues I was unable to remodel my kitchen. I finally remodeled my kitchen and found that my range hood is two different colors, semi gloss black and black stainless. I contacted Kitchen Aid for a possible exchange and have not had much luck. I recently sent in pictures so that they could understand the problem. I am waiting for a response but it doesn't seem promising since 30 days have elapsed since the purchase. I may lose my $1500. Giving 2 stars simply because I don't know the outcome of my situation yet.

  Anadant06/26/2018 02:44 AM

• I have downdrafts for 25 years. We changed to gas cooktop and my husband was convinced that a vent hood would be better than a downdraft. Boy is it! This unit has an auto function that senses how much smoke there is and adjusts the fan speed accordingly, or you can choose the speed you want. There is even a boost that puts the fan on “super speed” for up to 10 minutes. No more lingering smoke or odors. This is so much better than my downdrafts. We got the 42” and we are very happy.

  PDULANEY02/15/2019 01:50 AM

• I absolutely love this hood, it is so beautiful. Great purchase!

  remodelgirl6110/01/2021 12:36 AM

• I spoke to a Kitchen Aid customer support person and wanted to provide feedback on the quality of Kitchen aid products. I was advised to leave a review here. So here I am to provide my feedback on this 'top of the line' product (42 inch island mount) that is great but the manufacturing quality of this is subpar. Beyond this, Kitchen aid does not stand behind their products and when things go south their contracted service providers are the least helpful and on paper factory-trained but have no clue how to fix issues with their appliances. From day 1 of installation this unit has an issue of internal wiring because of which the perimeter lights flickered and not always worked. The Kitchen aid FACTORY TRAINED technician fixes the problem by applying some tape on the wires under the hood. The problem resurfaces after 4 months and now the technician comes and supposedly orders a part that I am still waiting on after 8 months. Disappointed with the service provider, I call Kitchen aid and explain them the problem. Kitchen aid now tells me that the unit is out of warranty and I have to pay for the diagnosis and repair. Keep your fingers crossed with this unit. If it works, great. If not, Kitchen aid will not stand behind their products and you are on your own.

  Prakash M04/05/2021 11:56 PM

• I had to rebuild my house because of "The Great Flood of 2016" that took place in Louisiana. So I took down my kitchen/living room wall to give it a open concept for better entertaining while cooking. Everyone comments on how professional the kitchen looks. I am well pleased with the performance with this unit and more so of the ease of installation. The instructions were simple and had it installed in about 3 hours, not bad for a couple of rookies.

  papa smurf02/06/2018 04:50 AM

• Do not buy this product if you have an 8 - 8 1/2 foot ceiling. You will be sorry. I wish kitchenaid would contact and have your engineers/developers meet with me to show how inferior this product and instructions are. ridiculous

  admire06/05/2019 04:32 AM

• When my contractor pulled the hood out of the box there was a screw missing holding the trim plate that covers the vent. This is just poor workmanship! He then replaced the screw and mounted the hood. To make matters worse, after a month the LED's quit working. The technician from the appliance store came out and determined it was a wiring board. The part took a couple weeks to receive. It appears that it was a common problem, thus the parts delay. The technician replaced the board and the lights worked again. As part of a kitchen remodel I purchased all new Kitchenaid appliances. Thus far there have been defects with 3 of 5 appliances. Fortunately the appliance store that I purchased from has a top rate technical staff.

  Poor Factory Quality08/18/2018 02:39 AM

• I bought this hood. I have a 8 feet ceiling and the hood is way to low I am 5'6" (165cm) and I am banging my head in it. I phoned KitchenAid and It cannot be installed higher that 27" 1/2 above a range with 8 feet ceiling but the instructions said it can be installed up to 36" but not for 8 feet ceiling. It is a really poor design and instructions are lying.

  Vikie03/13/2018 09:00 PM

• We are slowly remodeling our house we bought two years ago and we just got this beautiful piece that goes above our large island only a few down sides it did take two days to install instead of two hours and the top of the black stainless steel that goes into the ceiling that’s exposed is a little jagged since it was not precut to fit and will need a custom wood piece put around it to cover it up and a small clip was not put in it on the top to keep it flush so it sticks out on the side but those were all due to the installation not the product

  Joyler08/12/2019 11:08 PM