24-inch Wide Garage-Ready Bottom-Freezer Refrigerator - 12.9 cu. ft.

Manufacturer reviews · owners of this model, published on the manufacturer’s site

• I bought this a little over two weeks ago and I am already having issues. No matter what temperature I put the fridge on (we've tried all!), it condensates water, drips from under the shelves, forms water ponds on the shelves and some of my food is partially frozen. There is ice in the fridge behind the drawer and having an appointment scheduled has become a pain!

  lagabigg08/24/2022 08:07 AM

• Very sleek design. Perfect for small condo. I wanted smaller yet modern. It proves to be exactly that and more!

  Anderson11/17/2022 01:59 AM

• The shelves in the fridge section are too short. I believe they were intended for a different sized model. Whirlpool, you contact me and tell me when you're going to send us the 3 appropriate sized shelves to replace these! I caught one of the shelves as it fell off the supports while take food out! Not a fan. At least I caught the glass shelf! These shelves are absolutely NOT sized correctly for this model, I've compared to other pictures of the shelves from other customers with this same model. Please correct. You do that and I'll change this review. Thank you.

  Not_A_Fan08/21/2021 01:43 AM

• Purchased my frig 6/25/20 Frig never has kept the correct temperature repair has been out on three separate occasions! either to replace or order new parts! I called a local appliance repair company for a second opinion only to find out that the last repair guy put kinks on the coils which causes all the refrigerant to leak out! Was told it’s none repairable chambers came out two days later only to order more parts ! I haven’t had a working frig in 30 days and the unit isn’t a year old ! At this point I’m so frustrated I’m headed to court

  Small claims 202106/07/2021 04:24 PM

• Update: The technician came to try and fix my whirlpool refrigerator and he was vey Knowledgable and very friendly . He had to order a part. Now for the actual customer service of “Dan Marc Appliance who handles the repair claims have some ver rude employees at their call center. Very aggressive and not companionate at all. It’s going to be 3 1/2 weeks and I have no working fridge for my family. This has been the most stressful experience shopping on the whirlpool website. If you can please find somewhere else to buy your products

  Reyy01/11/2022 02:30 AM

• It is well organized for the most convenient uses. It is a great size and good looking. It makes strange noises almost like someone saying help me. Took us awhile to figure out it was the fridge. The booklet says it makes noises. It is still quieter than our other fridges. Not sure about some styrofoam in the motor area if we are to remove it or not. It would require some work to get it out. It was not in a box when it arrived but wrapped in plastic with lots of styrofoam. You have to dispose of the pallet or pay $10 to have the mover take it. The bottom of the fridge was screwed to strips of wood we had to remove and then put feet on. It does have wheels on the back.

  Riverside07/21/2020 01:16 AM

• The compressor on the fridge died shortly after purchase. Technicians have been sent to the home to diagnose and because of its complexity to repair, they canceled the service on multiple occasions. Finally, another company agreed to repair it. Compressor, Condenser and evaporator need to be replaced apparently. Minimum 8 weeks wait for parts. Still within warranty and Whirlpool refuses to replace this lemon. Absolutely terrible customer service, the experience could not be worse. I can’t live without a fridge for that long so will have to buy a new one. Will never buy Whirlpool Again. Money down the drain.

  Nope01/13/2022 12:43 PM

• I purchased this refrigerator in June of 2020. It stopped working one day beyond the year warranty. I paid for a technician to visit who discovered that the heating loop that defrosts the coil had melted into the insulation of the roof of the freezer, burning all the way into the floor of the fridge above. The coil had shorted and couldn't be repaired and it was this that was causing the icing, blocking cool air to the fridge above. The tech said this had clearly been an issue throughout the life of the fridge and advised me to take up the issue with Whirlpool. I will spare you the nightmare runaround to Whirlpool customer service that ensued. I must concur with reviews I've read that say Whirlpool's customer service philosophy seems to be to delay until the customer gives up. In my case, I persevered until I got Whirlpool to agree to send out one of its own techs to inspect the fridge. The very friendly and helpful customer service rep at Whirlpool assured me that this tech's visit would either result in a repair or a replacement. Today, after more than two months without a working refrigerator, the tech from Whirlpool finally came to visit. His verdict? Exactly the same as the first tech: the fridge could not be repaired. I listened as he called the Whirlpool tech office who would authorize a replacement or repair. Their response: the fridge made it one day past the one year warranty. Therefore, not their problem. Adding insult to injury, the tech Whirlpool sent to remedy the issue with their fridge charged me $120 for a visit that resulted in zero outcome. Think about that. Whirlpool sent a technician to take an additional $120 from my pocket to tell me that Whirlpool would not repair and would not replace the refrigerator that broke after one year and one day of use! The technician told me to call Whirlpool customer service to request a refund of the $120 but, you guessed it, Whirlpool denied to refund that amount. To say that I will NEVER purchase another Whirlpool product is an understatement. Not only will I not purchase another product from this company, but for the foreseeable future, I will make it my mission to tell others about my experience with this company. If a company cannot accept responsibility for a product they sell that is so clearly (see the attached photo) improperly and even dangerously constructed, and if that same company will further charge its customers just to deliver the news that they will not repair or replace that defective product, all while taking pride in maintaining $1.5 billion in cash "from operating expenses" in 2020, then future, would be customers need to know about experiences like mine. Thank the gods Whirlpool has stayed in their lane, making fridges that fail after a year and a day, instead of branching out to make jet engines like GE. Lord only knows what would be the global consequences and lives lost.

  Mark W09/10/2021 11:20 AM

• Do not buy this fridge. It is a dud. Ours lasted for 2 months after we plugged it in. After waiting about a month for a new condenser, it worked again, for about another month. Next it was the evaporator. Another month wait for that part and it turns out the technician ordered the wrong one. Two more months went by and I missed the call saying the part was in. Having bought another fridge in the meantime, I did not follow up very urgently and now that I have they tell me they no longer have the part and its my fault for not following up sooner. Be warned: Whirlpool will only repair (very slowly), not refund your money.

  Bob2710/31/2023 07:11 AM

• Similar experience as many of the recent reviewers. The fridge gives out after 1-2 years. Our first problem started at installation. The refrigerator gasket was factory-damaged. Easy enough to replace, but a bad omen. The front control panel just went totally dead after about a year. Fine, I can live without it as long as things stay cold. Then a little after two years, the fridge portion can't stay cold. The freezer works. The fridge does not. We have a baby, and keeping his breastmilk bottles cold enough is now a nightmare. Wish applications could last like they used to. Hooray for maximizing CEO profits with low-quality items that don't last!

  Aaron04/05/2023 12:02 AM

• We bought this fridge on December 2020 to fit the space in our remodelled kitchen.We paid more money than what we would normally pay for a bigger or regular size fridge then we waited for it to be delivered for 5 to 6week, after 4 months the fridge is not cooling anymore our groceries go bad before even we get the chance to use it, to make matters worse, we have a baby of 5 months and we needed a fridge to store bottles for her so we called customer service to see what can be done, surprisingly, even if the fridge it still under warranty they said that the only option we had is to schedule a repair after a month and half from the call.Meanwhile, we looked into buying a new non whirlpool fridge and it will arrive in two days! We will never buy a whirlpool product again!

  Yousra08/14/2021 01:40 PM

• We bought this in July of 2020. As I write this in June of 2021 it hasn’t worked for the last 2 months. Repair service has been here twice but continues to need parts that are back ordered. I have requested a product replacement several times & one is finally scheduled to arrive next week.

  FloridaWarm06/05/2021 01:23 AM

• The bottom freezer seal is bent out of shape after 4 month of use, the bottom door doesn’t shut properly

  Garage fridge04/08/2025 12:33 AM

• I bought this fridge and had it installed Sep 23rd, 2020, I absolutley love the look of the fridge but sadly the side of the fridge on both sides has bulges, the ice maker has never worked, and the freezer doesn't get cold enough to freeze anything, or keep frozen food frozen, and I can't get a technician to come and look at it until Nov 2... My old GE fridge which was about 20+ yrs old worked more efficiently.. Not sure I would buy a Whirlpool fridge again.. If there was a zero rating I would have given a zero.

  Sadly Dissapointed10/25/2020 05:09 AM

• We bought this and the product has failed, less than two years after purchasing. I tried to schedule service and Whirlpool can't get a tech here for nearly two weeks. We had a local technician come out and look at it, but because of Whirlpool rules, he isn't able to get the parts to fix this so we are back to waiting. On top of that, we had numerous local technicians tell us NOT to use the Whirlpool techs, because they have a terrible service history. Now we are in limbo waiting if the techs will be able to service, as there are possibly two things wrong with it... not what you would expect for $1,600 and less than two years.

  badgermomx312/29/2023 07:53 AM

• I got this fridge in June of last year. The first model they sent looked used like a floor model or something— had dirty spots inside, peeling labels, and broken door shelves. It also would constantly freeze my items, and when I went to raise the temperature it made everything over thaw. Horrible. Got a new one, and the same thing has been happening with the freezing, at 39 degrees too! Afraid to raise the temperature again in fear that it will water log all my meats. Not sure what to do from here. Also not loving the way there is really no option to store tall items without removing an entire shelf.

  MjMcB02/18/2021 07:29 AM

• Impressed w/ delivery communication (email, call). The refrigerator cap doesn’t fit. We had to change the door (hinge now on left and cosmetic cap doesn’t fit. We spoke with a customer rep a couple weeks ago and she said she would send us a replacement. To date, we have NOT received the replacement. can you help with this? The fridge sometimes hummus and occasionally sounds like a small animal whining softly (motor?) The glass shelves seem to be a tad small. If they are not centered, it seems one corner dips a bit. Hopefully the shelf will not fall and break. Your product appears to be well made. Your product design team could improve. Customer service began well, but didn’t follow through. I will contact you again IF the problems mentioned continue to occur. I purchased a Whirlpool dryer in Jan 1973 which dried many cloth diapers and family laundry. We replaced a belt ONCE. And we are still using that dryer!! I hope my new fridge lasts as long!!

  Pam106/12/2021 06:28 AM

• I bought this refrigerator in June. Loved the looks and features of this model. Unfortunately the cooling system died after 4 months. Whirlpool customer service had me on hold for over 40 minutes to finally get me an appointment with a local repair company. I had to wait a week for the technician to come only to tell me that its not cooling and need to order parts. They are going to call me when the parts are in. When ever that'll be. I have been without a refrigerator for a month.. this is so disappointing. I wish I could just get a full refund so I can go buy another one.

  Roxycallen10/31/2020 07:56 AM

• I just bought this fringe for 4th of July.... it seems working fine..great for extra storage and freezer have large drawers even though is 24 inches wide..... the only problem that I have is that suddenly the ALARM button from the door will turn on that indicates if the door is open even though I have my fringe close....

  APontia07/06/2020 12:13 AM

• This Whirlpool refrigerator model is just right for me and it’s efficient. Does not take up much space and feels like a double door refrigerator. Simple and efficient. Also, there’s room for a wine cooler next to it.

  Rake12308/08/2021 01:03 AM

• I bought this fridge August 12th 2020. I received the Fridge DECEMBER 19, 2020. The fridge NEVER worked. I thought we didn't have the proper settings. I thought my son was leaving the door open. That we were not storing the food properly... I call to get my money back, they said that they couldn't that I need to schedule service. I did!!! The technician came (June 2nd) spent 1h29m and said that they need to order the part ( The control Box). They went back to change the control box, JULY 7th. TWO WEEKS later I have the same problem!!!!!!!!! I had to throw away all the food AGAIN!!! I called they say they can't give me my money back. That the technician needs to say that the fridge is unrepairable for Whirlpool to be able to GIVE MY MONEY BACK!!!!!!!! They are trying to build the fridge again!!!!!!!!!!!!!! Lowe's manager called Whirlpool and they schedule a service for me, without asking me if I was okay with? Whirlpool representative told Lowe's manager that the tech never went to my house. That Whirlpool has the part. I called the company that sent the technician to fix and they said that YES!! The control box WAS REPLACED!!!I have been calling Lowes, Whirlpool and the ONLY THING THEY SAY IS "THAY CAN'T GIVE MY MONEY BACK!!!!!" That I need to schedule service ( and wait for them to build their Lego !!!) HORRIBLE CUSTOMER SERVICE!!! I'll NEVER BUY WHIRPOOL or SHOP AT LOWES AGAIN!!!!!!!

  Karinny08/31/2021 08:35 AM

• We bought this mid 2020, pandemic delayed installation until Jan. 2021. Looks awesome, has great features except one-it does not refrigerate. Temp on door display is a goal never reached even on "fast cool" or "fast ice" 24/7. We have verified clearances inside and out for adequate air circ. All OK. Bad thermostat? very disappointed. need help.

  Zeta91703/06/2021 10:56 AM

• Was super excited to receive my new fridge, was delivered and did not work for about a month until someone thought it was a necessity and came out to fix it. I wanted to make sure when i moved into my new home I atleast had a fridge since its super hot and humid in Hawaii and have young babies. I couldnt bring and food home for a month. Horrible customer service they do not care about you as a valued customer what so ever. I like my fridge finally but will never purchase whirlpool again after this incident and what I had to deal with is unhuman and horrible.

  DishWasher12/17/2020 07:53 AM

• The frig looks great. It only worked for two months then stopped cooling and ruined a huge grocery store run. Attempts at repair are met with ridiculous wait times. The diagnosis was ten days out then the part was on backorder. I couldn't make the appointment until the part came in and when it did that appointment was two weeks out. The technician came and in 15 min declared it fixed. It still didn't work so I called back and that follow-up appointment was two weeks out. It has been 6 weeks and I still don't have a working refrigerator. The company that services them is the only one around here certified for it so an extension of Whirlpool. The frig looks good but not good enough to be a $1000 knick-knack. I had to go out and buy a little dorm room frig to hold us over. I will let you know if it ever works. I won't buy another product and need a dishwasher and a washer/dryer.

  paige12/02/2021 06:29 AM