Kitchenaid® 15'' Automatic Ice Maker With Printshield™ Finish

Manufacturer reviews · owners of this model, published on the manufacturer’s site

• OK, installed by A1 Appliance 8/16/22. Stopped working 10/14/22. Notified A1 on 10/14/22. 10/17/22 Noticed my hardwood floors are cupping / buckling. Ice Maker leaking between subfloor and hardwood floors. Had no idea if the darn thing stopped working it would leak. A1 Tech discovered pump went out and stripped hose clamps. On 10/17/22 filed a claim w/ Whirlpool. I only have 14 days to get estimates to fix my buckled hardwood floors and etc. Not fair.

  Un - happy10/21/2022 11:32 PM

• Bought it a month ago. We are so pleased we did. We love it.

  Kim Jackson02/02/2023 08:45 PM

• I bought this for my new home about 2 years ago. It has been replaced once and have had multiple repairs and it finally just died this month. Not even 2 years and it’s no longer under warranty so we have to replace:( worst ever

  Jessica107804/04/2025 04:59 PM

• I owned this ice maker in my previous home, and it was pretty noisy. So, when I set out to buy another for my new place, I searched long and hard, then decided on this one again. I am happy to report that it is not as noisy as the first. In fact, considerably quieter, to the point that I seldom notice it. I like the way this unit is accessed for ice, I like the cubes, I like the way it is maintained, and I like that there is a substantial company behind it if I ever need service. I would give it five stars if it had clear ice…but it doesn’t. You know what…the ice is cold and always available!

  Bingl07/14/2025 08:12 PM

• Our Ice-maker was purchased December 2020 through Ferguson Indianapolis. Unit arrived and installed May 5th 2021. Seems unit was dented on the side at the factory as the box was intact when unit was removed from box. A week later the unit was turned on as construction (water and electrical) were finished and water filter for unit was purchased. Unit was leaving a puddle of water under unit. Kitchen Aid was contacted and Service tech came out immediately and found that the factory assembly personel had not placed a foam gasket all the way to the end of one of the pipes causing condensation. Fixed a few days later when parts arrived. This past December we get notification from Kitchen Aid that warranty had expired, SO! they shorted us several months, they went by purchase date, not by installation date. Unit just had it's first cleaning and metal ice cutter has rust already on the frame corners.

  MBSLfam01/19/2022 04:25 AM

• I have all Kitchen Aid appliances in my kitchen and love them. I added this under the counter ice maker and was very disappointed. My current black ss finish on my fridge and beverage fridge have black rubber gaskets sealing the door to the unit and they look good. The ice maker has white gaskets and against the black finish looks terrible. The hinges are silver and not covered and look cheap. The hinges on the beverage fridge are black to match the finish. This ice maker can make ice very well. The problem is it fills the front so full you can't remove the scooper without getting ice all over the floor. The sensor that dictates the ice level is mounted too high and is unadjustable. It could have been an easy fix. This lack of attention to details for a $2,800 Kitchen Aid is unacceptable.

  Stapes1307/21/2024 05:33 PM

• We’ve had this ice maker for three weeks now and I am quite happy with it. It makes lots of ice in a square format, perfect for drinks, iced coffee, tea and all else. It is nice and quiet. I hope it lasts us longer than our previous ice maker did which was only two years. We have terrible hard water and it is hard on all of our appliances and pipes so we will see how it holds up over time. I hope to be able to repost back a year or two from now with a positive report.

  Redcross6107/02/2025 05:42 AM

• I bought this a month ago and would have liked the ice to be on bottom in drawer to pull out as gets messy with the large scoop and ice gets stuck in the scoop area. Also reversible doors would have been good, husband believes would be easier if opened on left. It does put out a lot of ice, only one size, nugget.I like it better than my husband who is the one who pushed to buy it. Self clean feature is good. It did not come with a filter. Home Depot had wrong filter associated with it and almost didn't get out. Another is ordered. I understand the 18 inch is with bottom drawer, too bad can't be exchanged for upgrade.

  LP28510/18/2023 01:45 AM

• This is our first ice machine and could not be happier. It makes small ice cubes. Ice cubes never stick together in the machine Hooked up easily to my kitchen drain and refrigerator water supply. It’s constantly refreshing the ice.

  A.W.P.07/15/2022 05:51 PM

• Icemaker was installed in March 2022. Developed a coolant leak in July 2023 that required a complete replacement of the cooling system. It has failed again in June 2024. I had purchased the 5 yr extended warranty with the icemaker, but apparently the start date for that is a year after the expiration of the manufacturers warranty. Now have to get the extended warranty start date adjusted to make a claim. Not sure who was at fault for that, but another headache for the consumer to resolve.

  Romac06/19/2024 10:31 PM

• We are so happy with our new Kitchenaid Icemaker. We had a uline icemaker and it completely stopped working after 3 weeks. This icemaker is so much nicer even though the cost was about the same. Plus, I could not get service for the uline at all where I live. It is more attractive and seems to have features that actually work! The door seals well when you shut it, the ice is uniform and the bin stays full, there is no odd smell from the unit, the sounds are muted very well, the appearance is attractive, the handle is easy to use and I feel confident in its performance because it is a Kitchenaid after all.

  Tim&Linda01/19/2022 10:17 PM

• I bought this back in early sept. and had to wait until mid-October for delivery. Got it setup and it was working fine for a couple weeks. Then it stopped making thick and volume of ice. I paid to have plumber come over and ensure it wasn't a valve/pressure issue. He confirmed all was good on my end. He noticed the refrigerant/condenser was burning hot. He's worked on ice makers before and they've been warm, but not burning hot. I purchased through BEST BUY and they said if you want someone to come service at your home, I need to call Kitchen/Manufacturer for repair .Very disappointing. I 've had to purchase bags of ice while wiating for new one to come in an now I'm back to purcahasing bags of ice again for weeks.

  parschoon12/02/2024 11:59 PM

• We REALLY hope this unit works after the first one was defective. Wound up having to hire a VERY expensive plumbing company to hook it up. KitchenAid's contractor, J.B. Hunt, did not have the knowledge to install it properly which is sad in light of how expensive the icemaker costs. Especially since it costs more than most refrigerators. So far, so good on ice-making and any issues. Too early to say how long it will work or function properly. A friend has gone through three of these in the last 29 years. None worked over five years. I called KitchenAid about a price adjustment due to the hassle factor. The CSR blew me off and said she couldn't do anything. Sad. I would only recommend this if KitchenAid can properly install the unit and if it works for several years. The jury is still our on that one.

  HuckFinn02/28/2023 07:41 PM

• We brought this ice maker as part of a new house build. The ice maker was purchased in 2018. Over the past 3 months we’ve replaced the evaporator, compressor and circulation pump. The ice maker isn’t making ice at an acceptable level and omitting a high frequency sound. We are less than a year outside of warranty and Whirlpool isn’t willing to stand behind this product. We are looking at a repair bill close to 1200 with no relief from Whirlpool. As you can imagine this has been very bad experience. I wouldn’t recommend this appliance

  Billz13802/05/2024 10:47 PM

• I bought this unit brand new in October and it worked beautifully for about a month. While we were out of town on vacation, the unit failed completely. Got back home, no ice, no power, nothing - dead as a doornail. Would not reset. Currently working with Kitchenaid on repair or replacement. Service tech said there have been sporadic problems with drain pump failing. Since power to the icemaking unit is sourced from drain pump, if drain pump shuts down for whatever reason, the icemaker and refrigeration no longer works. Will adjust rating if Kitchenaid comes through on remedying the problem.

  ScottSailor12/20/2022 08:11 AM

• Purchased 3/8/21. Raved about this ice machine. It was by far our favorite of the 5 Kitchenaid appliances purchased for a major kitchen Reno. Have maintained as directed. Machine is now making poor quality/low quantity ice. Of course no longer under warranty. I expected better longevity from a brand I trusted.

  No on the rocks05/27/2024 10:24 PM

• I have been wanting this for a while and finally decided to get it a month ago, so far no regrets. Everyone in the family uses it several times a day.

  Bwod08/25/2024 04:45 AM

• Had it for three weeks. Ice is the perfect size. But the machine is quite noisy.

  Ric0609/26/2025 05:19 AM

• I bought this after while holding my nose. We had previuosly bought a higer end fridge for our homestead house and the board went bad about 5 year old. Fast forward and we are building a weekend home. We bought this ice maker hoping that was a fluke. 3 months in the ice maker quits cooling. I drain it clean it and try to get it to start working again, No dICE. So I go back home and next weekend not working again. I get paparework for warranty and before I send it in I go back the 3rd weekend and it is full of Ice.My guess it this board will be bad and un replacable at some near point in the futre also.

  123icemaker09/26/2024 05:39 PM

• This is my second ice machine from Kitchen Aid. The first one stopped working after 3.5 years. I purchased a second one over a month ago. The machine did not work from day one. I called to have it repaired. Repairman came out and spent 2,5 hours working on it. He could not get it to work. He suggested that I swap for a new one. Keep in mind this is the repairman that Kitchen Aid sent to my house. I called Kitchen Aid and was told to once again try a repair. I told them the repairman suggested swapping out for a new one. Kitchen Aid refuses to swap it out and now is putting blame on the dealer that I purchased through. I would give the product zero stars, but it will not allow.

  Kevvol12/30/2024 08:48 PM

• We were very excited to finally install an ice maker in our new house. We looked at various brands but ultimately chose KitchenAid because of their great reputation. The ice maker made lots of ice for about a month, then it stopped working completely - the night before our family Easter gathering! No lights, no power, nothing at all. I checked the power and all looks fine. I will be contacting the company who installed it, but very disappointed that I am already having to deal with repairs on such an expensive ice maker.

  TCR203/31/2024 06:57 PM

• I have had this type of ice machine for almost 20 years. This ice machine produce little ice squares that are about 3/4” by 1/2” thick and clear. The ice lasts a long time in a yeti and melts slowly since there are no air pockets (hence “clear”). If you use ice in soft drinks, it doesn’t foam up like regular ice when you pour the soft drink over the ice and the ice melts slower so it does not dilute the taste as fast. We bought this because we moved to a new home that did not have a stand-alone ice maker (we have an ice maker in the freezer but we got spoiled having had this type of ice maker). As I understand it, KitchenAid manufactures this “clear ice” technology ice maker for all the appliance brands but we have never had the KitchenAid version (previously had GE Monogram and Kenmore versions). This specific model appears to be more robust than the previous versions we have owned. The door mechanism is more solid than a simple hinge and the interior looks better engineered. This one has it’s own water filter (a big advantage). I hope it has good reliability. For those who have not owned a standalone ice machine, let me explain a few things you may not know. It is definitely an indulgence and it is different than the ice maker built in to your freezer. First, the storage box for the ice is not refrigerated, meaning the ice is constantly melting (that is why it requires a drain) and constantly making new ice. Second, it’s noisy, essentially water pumping inside a box. Not to loud but you can certainly hear it. This is why the ice stays fresh and doesn’t taste stale. Third, it needs to be cleaned using the ice maker cleaner per manufacture recommendation (I am hoping the filter lengthens the cleaning interval). Fourth is that the pump will wear out eventually and it will need to be repaired. The parts are expensive and here is when you have to do the math to determine whether to fix it with just a 90 repair warranty or buy a new one with full manufacturer warranty. I will spare you my rant about planned obsolescence. I don’t think any of these points are different than any standalone ice maker but the reason we chose this is because of the ice shape and clarity; I.e.the quality of the ice. As I said earlier, this is an indulgence. In summary, very pleased with this version of the ice maker and hoping it has good reliability.

  houstongadgetguy11/10/2021 05:51 AM

• Bought in 2016, been repaired constantly, almost every part has been replaced. They promised an exchange and then told me they’d charge $1000 for the exchange! NO thank you! And every time there’s an issue my phone wait times have been 1.5 - 2 hrs!! Seriously RUN in the other direction from any Kitchen Aid product and owner company Whirlpool.

  Heather2011/10/2020 12:53 PM

• I have a similar experience to that of Jaybolt3558. My icemaker worked for 5 days. I initiated a warranty claim and was told I would hear something in 3 days for scheduling. 3 weeks later, nothing. I tried again and was told that an email was sent stating that there was no service provider in my area. I asked where the email was sent. They had two email addresses, one was correct and the other I had never heard of. I searched back through my email and had nothing from KitchenAid other than registration confirmations and marketing spam. Finally was given a phone number for authorized service in my area (remember from above "No service provider in my area"). I called the service provider and found out that they do service my area at least weekly, but have to be dispatched by Whirlpool/KitchenAid in order to get paid. I reached out to KitchenAid again and relayed the above. The agent reached out to the service provider, who confirmed what I had told the KitchenAid agent. Now, I have to wait an additional 7 business days to receive an email, with some information about scheduling or whatever other runaround they feel like, if the email actually is delivered. All of this could have and should have been handled immediately. The poor excuse for customer service is actually more frustrating than the obvious lack of quality in the product. I am actually thinking about scheduling and paying for service myself, which is likely what KitchenAid wants anyway, otherwise it wouldn't be so difficult to get service.

  BGraham6407/02/2024 01:45 AM