18-Inch 35 lb. Automatic Ice Maker with Clear Ice Technology in

Manufacturer reviews · owners of this model, published on the manufacturer’s site

• I have not had this installed but a couple day's, so I can't really comment much about the overall performance. What was not explained how 'clear ice' technology works, and what the icemaker is doing. I say this because you it makes noises my other icemaker did not. In the back of the icemaker, there is a water reservoir, (you can see it, and you can see water flowing back into the reservoir. My initial fear is its going to overflow, but it won't.). To make 'clear Ice', water is pumped from that reservoir onto the frozen 'ice plate'. With each pass of the water over the 'ice plate', some of the water freezes, and the remainder drops back into the reservoir. It repeats this process until the the ice plate is full, then it dumps the ice. It will pause for about 20 min before starting the entire process all over again. This is the sound you are hearing. It's not loud, but you can hear it when it's quite in the kitchen. One more thing to note, the ice will glisten and look borderline wet. What I learned is the ice compartment is not a 'freezer' like my old icemaker. It's temperature is a few degrees below freezing. So while the ice is completely frozen, its not cold enough to cause the ice to clump and stick together - giving you that crystal clear ice. As for the ice, it is crystal clear, the filter has removed any residual taste from city water supply line and scoops up effortlessly. And it makes a bunch of ice!

  ZaddyVibes12/18/2025 08:45 PM

• Great overall product producing crystal clear ice and seems to always keep up with our guests needs during our gatherings.

  Russ J11/26/2025 06:55 PM

• I’ve only had the ice maker for a month. The machine makes nice ice. It is quiet accept when the drain pump comes on

  Texans01/24/2026 08:52 AM

• Installed one month ago and replaced the previous KitchenAid Ice maker.

  pip4703/13/2026 04:23 PM

• Truly awful customer service experience. Stay away from anything made by kitchenaid. I was on hold for two or three hours yesterday and the service dept was closed by the time I got connected. Sent an email to the customer service, no response. Guess I’m stuck with a $3,000 ice maker that does not work.

  Utahutes5105/29/2026 06:25 AM

• I bought this ice maker this week. Had it installed yesterday. Within less than 24 hours it has stopped working and won't turn on and has produced only a tiny bit of ice before it stopped working entirely.

  UtahUtes5005/25/2026 02:42 AM