30" 5-Burner Gas Cooktop

Manufacturer reviews · owners of this model, published on the manufacturer’s site

• It’s absolutely awful. The cast-iron grates are chipping and rusting. The cast-iron tops of the burners are stained and the aluminum manifold underneath the flame is pitted and black. This is the worst appliance I’ve ever owned. The design is worse than how it is holding up. The main burner in the middle renders all other four burners useless. The middle burner is so hot. If you have it on, you can’t put a pan near it on any of the other four so really this is a single burner cooktop. I’ve never been more frustrated with an appliance. It’s garbage.

  StevieChill05/10/2025 07:11 AM

• Thank goodness we purchased from Costco....(easy returns and no delivery or install fees) However, Their is a huge issue with the Kitchen Aid 30" 5 burner gas drop in cooktops. 1. picture "1 shows product in BEST BUY love the look of all the KitchenAid Large Appliances so we purchased a whole set for our kitchen. (microwave/oven combo, dishwasher with 3 racks, Refrigerator with the 5 doors.) 2. Picture "2, shows the 1st cooktop installed in Sept. 2022. The writing/images and logo very faint and got lighter each time I wiped the surface with a microfiber cloth and water. So, we contacted Costco and they sent a KitchenAid service technician out. Unfortunately, the replacement part was even lighter and baffled the technician. So we exchanged it at Costco. 3. Picture #3 is how the next cook top was installed. AGAIN...no clear logo, or images around the knobs. So I call KitchenAid to see if there was a recall, or even a fix to this issue. Well, there is no recall or even any complaints as of 10/21/2022 and I was asked to send my photos to their engineering department, as I did on the above date. As of 12/28/2022 no response to my issue.

  Anonymous12/28/2022 11:48 PM

• My cooktop was installed November 25. While I was cleaning after install, I noticed an alignment issue with the burner controls. One knob/trim assembly is 1/8" out of alignment with the other knobs and leaves a gap between the cooktop surface and the control. It even partially obscures the word “Off”. I have been in contact with the retailer and have yet to reach a solution. I am highly dissatisfied as I paid $1,500 for the cooktop with the expectation I was buying KitchenAid quality. This isn’t it.

  dminmem12/20/2024 11:52 PM

• I have been patient and trying to cope with the issues this cooktop has had for over a year. Should have wrote a review a long time ago but I did not. Issues: 1.) Front left burner has never lit properly. I have to use a lighter to if it it or I fill the propane and risk blowing myself up!! It’s a severe SAFETY hazard which should have been addressed in the design. I have read other reviews stating the same issue so it’s not just this unit! 2.) Can barely see printing on the unit to indicate position of knob. 3.) extremely small (often undetectable) difference in full on and low setting. Very low BTU on higher output burners.

  RDUBS04/11/2023 06:31 PM

• 2 years and it needs to be replaced? Consider buying a better-quality cooktop. All my appliances are brand new Kitchenaid and I know better. I should have consider purchasing a different brand of cooktop, but wanted all the appliances to "match". Problem #1—you just barely tap on the knob and it ignites, to be safe you should take your knobs off. Problem #2—the feet fall off easily and to get replacements you must buy the WHOLE burner? If I replace the burners $300.00 in just two years. I had a Jenn Aire that the burners are still great after 20 years. Problem #3—the knob background is falling off. Please see photos below.

  cassietreib05/19/2019 04:35 PM

• Beautiful appearance and performance but lacking in ease of use. Temperature icons are very difficult to read and knob indicators are difficult to pick up at a glance under hood illumination (reflectivity). No indicators to alert you to a burner left on and lacks an auto relight feature. I would recommend it with reservations.

  Roger 7202/12/2020 08:09 PM

• Love my new Kitchen Aid Stovetop! I especially love the center burner which can bring something to a boil and then turn it down for a perfect simmer. My first dish was a risotto which turned out perfect. Cooktop also looks amazing & professional. Best purchase ever!!

  Jeepgirl207/18/2024 07:19 AM

• Let start that I just replaced a perfectly functioning Kitchenaid gas cooktop purchased in 1999 as we are remodeling the entire kitchen. When I read about the higher BTU burners, and clearly this is a nice looking product, I was pretty excited. Well, it would never dawn on me to suspect that the Kitchenaid engineers must not use their own stuff. What you don't recognize until it's way too late is, with the deeply sunken burners, and the grates that stick up almost 2 inches, its like using a tripod over a campfire. Only the center burner gets within range of just barely touching the grate. The outside 4, the flame doesn't get within 1-1/2" of the pot, which is ludicrous. What used to take 10 minutes or so to boil a 8qts of water for spaghetti, now takes twice as long - if you use the center burner. You can forget about trying that with the larger of the outside 4 (Fronts). This is so bizarre that when I called, I was shocked to be told that nobody ever complained about this. So, I start reading the reviews here and I immediately caught the 5 start reviews were all incentivized. However, when you start peeling back this onion, and look at the lower reviews, suddenly you start seeing the real feedback - in particular, complaints about the grates being too tall. So I call back, ask for a supervisor, who also said she's never heard of this problem. I direct her to their own website and ask her to read a few reviews. She still didn't believe me, and said the unit must be installed incorrectly. So she insisted on sending out a service tech. Fine. The tech got here, saw exactly what I pointed out, measured the distance from the flame to the grate and agreed the unit was installed correctly and no doubt, the design was poor. He even talked about possibly bringing the grates to a machinist to shorten, but I flat out said this wasn't my disaster to re-engineer. After he left, he called back and said he talked to someone from KA, who told them they specifically designed this range so that the flame was farther from the grates. What?? Even though every other cooktop shows flames going HIGHER than the grates, in someones infinite wisdom, they proclaimed it was better to make high-rise grates protect the cookware. Mind boggling! Not sure where this is going to go, but while barely livable, I'm seriously thinking about cutting my losses and yanking this out for something else. Sure glad I didn't buy the double built-in stove or refrigerator yet. What happened to Kitchenaid?? Since Whirlpool, it's been all down hill. So, the moral of this story is, if you do any real cooking - seriously look elsewhere. If all you do is simmering, and light use, it's a great looking cooktop. That about the only positive I see. Take a look at a couple of the pics of the front burners on high. The flame doesn't even get close to the bottom of these monster tall grates. Ridiculous!

  SnoringBear02/19/2020 04:57 AM

• The lettering on stovetop is impossible to read. Even the Kitchenaid logo is a very light grey which looks like it has been bleached off. The picture on website clearly shows black lettering which is very easy to read. The controls were covered during installation. I didn't even think to check for this. Customer Service suggested I return...not so easy after it's already been installed. What a waste. Do not purchase!

  awag733805/11/2023 06:09 PM

• We cannot read the options for high, low on the knobs. The burners have knobs that you turn for cooking on high, medium or low. But there is nothing raised to be able to see them. They were imprinted with black but they are so light, you cannot see anything. I do not understand why or how you are expected to control on , off, high, medium or low for the cooktop ?

  Jul2309/11/2023 05:19 PM

• I have got this from home builder and has said we have one year warranty and never raised any ticket even after noticing it. Finally took time after 5 months and raised request. Below are the reason I got from technician are 1) it’s cosmetic and comes under 1 month warranty and will not cover. 2) used stove guards and that is cause. I asked why I don’t feel heat on other end. Came up with below reason. 3) it’s not clean. Asked same as above no answer and said below. 4) top can heat up to 150 degrees which is really not safe. I have burnt my hands twice touching the knobs.

  Kumar2202/09/2023 10:17 PM

• Installed on Jan. 7 and we are so happy with this cooktop. Replaces an inferior asymmetric 4 burner gas cooktop that we always found challenging/disappointing and frankly quite ugly. This cooktop has stunning good looks and has elevated the aesthetic and function of our kitchen.

  hi-fi_steve01/26/2022 12:03 AM

• I was so happy with the cook top until two knobs melted. It was the first big dinner I prepared. KitchenAid is replacing them but couldn’t give me a reason why this happened. It’s suppose to be commercial grade. So disappointed!!

  Jo15202/13/2022 08:32 PM

• I remodeled my kitchen and intentionally got all Kitchenaid appliances because that is what I previously had and I loved them. This cooktop has many flaws. It's a waste having 5 burners because you could never use all of them. They are too close together. If I put a skillet on a front burner it overhangs on the temperature dials and also overhangs on the back burner making that burner unuseable. It is also very hard to read the lettering on the flame temperature as well as the tiny, gray dots that indicate which burner is being ignited. I cook all the time and I'm so disappointed with my choice of stovetops. Do not buy this product!

  Lee7201/08/2024 01:10 AM

• This will be my one- and-only time purchasing KitchenAid. My wife and I dropped $1500 bucks on this cooktop only to discover that, right out of the carton, the embossed burner markings and KitchenAid name are barely legible. You literally can't read any of the markings without catching light reflection just right. Cooking on this unit is going to be a joke when we're unable to know the heat level without guessing by looking at the flame. Contacting KitchenAid Customer Service was a waste of time, including a discussion with management. They stated it's cosmetic and not covered after 30 days from purchase. I'm at roughly 70 days from purchase through Best Buy. The unit sat in its carton, unopened, while we finished off a kitchen remodel. KitchenAid's excuse of "Cometic issues & past 30 days" is another way of saying "We don't care about our customers" and "We're dodging the real issue". So, here are my questions for KitchenAid... WHERE'S YOUR QUALITY CONTROL?!? WHY DON'T YOU STAND BEHIND YOUR PRODUCTS?!? If you're reading this review, think long and hard about how hard you work for your $$ and if it's worth chancing on a brand that doesn't stand behind their products when there's a clear manufacturing issue. Do better KitchenAid.

  Unhappy Customer #1,74204/18/2024 10:02 PM

• We just received our new cooktop about 10 days ago. We have used it no more than 3 times. The black burners are changing colors, like the black finish is coming off. Also the piece of metal underneath the black burner is a light aluminum and as soon as you cook it burns and turns black. You can't get the black off of this aluminum. I picked the wrong cooktop, I am so bummed!!!

  Anonymous04/01/2022 02:08 AM

• My fiancé and I bought this cooktop online before moving into our first home. We had granite countertops installed, and I provided the installers with the cutout dimensions from the Kitchenaid website. The depth read 19 1/16 inch, (and I have the screenshot to prove it), and lo and behold, the cooktop did not fit when we tried to install it. The website now correctly lists 19 13/16 inch for the cutout depth. Thanks to a typo from Kitchenaid, I'll have to pay for the granite company to come back out and cut a bigger hole. What a hassle to not be able to use our new cooktop.

  David01/31/2016 06:00 AM

• As the title says ... we had an electric cooktop and we’ve been wanting a gas cooktop. I saw the unit at someones house and I liked it. So I was able to get my hands on one. Luckily I’m a plumber and I do a little electrical work. So I was able to install the unit myself ... MY WIFE IS SO LUCKY .... After getting the unit installed, we cooked our first meal by gas .... IT WAS AWESOME !!! I hate that I waited so long to go gas !! I would recommend this cooktop to everyone. Sidenote - Reason for 4 stars and not 5 .. The only negative thing I have to say is the fact that the burner area isn’t large enough for 2 normal size pans at the same time. We have the 30” , but I believe the 36” is the same ... so I think it would be a negative no matter what.

  Jmoya01/05/2019 06:48 AM

• We just remodeled my kitchen. We used all kitchen aid appliances. The cooktop looks beautiful but that is it. I have used this cooktop twice and am at a loss for what to do. The burners are too close together to but two pots on one side, it might as well be a 2 burner surface. It took me 30 minutes to boil 4 quarts of water. My frying pans and sauce pans hang over the knobs when I use it. The knobs get hot but not my pots. I am probably going to have to discard the cooktop. I am sickened I am so upset. What an extraordinary waste of money.

  Unhappy cook11/17/2017 08:06 AM

• I just got this stovetop a week ago. It cooks great but the print around the dials is so faded I can hardly read it.

  Karenrae04/28/2021 02:01 AM

• We have been enjoying our new cooktop so much! A few comments I have are, 1) that the etching that shows the burner info (Low - High) and which burner it's for is so light that I generally have to look very close to make sure I'm turning on the right burner. Other thought (having small kids) is that I prefer to cook on the back burners where the fire and hot pans are further back from little hands. However, the back burners on this cooktop are the small ones, so I find myself pacing in front of the stove to make sure no one gets burnt. Even with those two things, we really have been enjoying the stove and look forward to many years of cooking on it.

  GottaCookIt!04/22/2023 01:45 AM

• Purchased a stainless cooktop, model 550, in December 2007. It replaced a sears model from 2002. The change was dramatic. The cooktop looks great. The grates are sturdy and are located just right over the burners. All of the burners work great and whatever we have cooked does so evenly and quickly. The large center burner works as advertised to get things to a quick boil. Then you can move the pot over to one of the other burns if you want. We especially wanted the metal control knobs (too many melted plastic ones on our sears unit). The grates are positioned such that pans do not contact the knobs at all. We researched many brands and models and extremely happy with our KitchenAid cooktop

  Nova Mike01/07/2018 11:49 PM

• I purchased this product a month ago and am not satisfied with it. My wife and I both cook and we made a mistake buying this product. If you cook and entertain this is not the cooktop for you. There is not enough room to accommodate 3 10-12 inch pots and pans/skillets. You need to maneuver them to fit or the knobs will become so hot you cannot touch them. And due to this maneuver to fit them, it causes the heat to not distribute properly. If you want a 30 inch cook top that looks nice but not effective then this is the product for you. Lastly, It was a surprise to see how Whirlpool-Kitchen Aid do not care.

  pj2019200009/11/2019 06:28 AM

• The reviews indicating the grates are too high are 100% correct. The heat just escapes around the pots and pans taking way too long to heat. This is a design flaw. It wastes gas and simply does not transfer the heat to your pot or pan. The other issue is that the use of space is poor. You just cannot fit large pans for serious cooking on this cooktop. Aside from the grip specific to this cooktop (grates being too far away from burner), a 30ich cooktop is a poor choice for anyone that does serious cooking. If you just want to heat up some soup or cook oatmeal, this is fine. Anything other than that, it just doesn't work well. Builder grade material, design and performance.

  CPG8008/22/2020 10:42 PM